PT Package Dispatch Supervisor - Hot Springs

Company Name:
Position Type:
Position Part Time Dispatch Supervisor
The role of the part time dispatch supervisor is to assist the package dispatch supervisor (PDS). This assistance is comprised of dispatch analysis work and performing daily routine tasks that support the dispatch and preload team. The position reports directly to the package dispatch supervisor and is responsible for analysis of the dispatch plan and identifying areas of opportunities. Additional responsibilities include report publication and service audits.
1. Start work routine
2. Import historical information into DPS
3. Not in System (NIS) previous day's resolution
4. Analyze previous day's dispatch using dispatch tools and reports
5. Data correction status check
6. Publication and distribution of DMS and PAS Toolbox reports
7. Publication and distribution of CRS reports
8. Missed package research and resolution
9. Update PWOR
10. Utilize EPD to perform Add/Cuts prior to the start of the preload operation
1. Start work routine
Verify DIAD download has completed
Print (DCS) air exception report and highlight service failures created by preload
Distribute report
2. Not in System (NIS) previous day's resolution
PrintNISreport from DMS
Resolve all packages on report
Make necessary changes to DPS (territory and services)
Communicate changes to PDS
3. Analyze previous dispatch plan and execution using dispatch tools and reports
Utilizing mapping tools, DPS and Driver Mapping
Plot previous GD2 data; compare actual dispatch to planned dispatch.
Identify opportunities and communicate to PDS
Maintain a loop analysis add a line to ensure periodic analysis of all loops
Utilize available reports from the PFT website
4. Data Correction status check
Check on data correction status
All records in queue will be completed prior to sort
Assist as needed, depending on volume fluctuations
5. Publication and distribution of DMS and PAS Toolbox reports
Highlight exceptions
6. Publication of CRS reports
Highlight exceptions
7. Missed package research and resolution
Using PAS Toolbox ""Missed Package Report"" and missed packages left from PM operation research and identify root cause of all service failures. Work with part time data supervisor to resolve ""unknown"" service issues in DPS and AMS.
Service Provider
Data Acquisition
Scan, Print and Apply
Data Corrections
Ambiguous matches
Customer - EPD inaccuracy
Communicate and distribute recap of service issues
Update DPS has needed
11. Complete automated controlled dispatch audit - one a month
12. Update PWOR
13. Utilize EPD to perform Add/Cuts prior to start of preload operation
Core Competencies
Organizational Skills - Able to manage time, processes, and achieve results throughout the operation.
Analytical Skills - Able to identify potential opportunities.
Technology Skills - Knowledge of all center systems will aide in the success of the overall analysis, planning and execution effectiveness.
Completion of the OMS Training & Development Program including:
Dispatch Planning System and UDC knowledge
Controlled Dispatch andLoopPrinciples
Preferably attending school
Critical Skills
Customer Focus
Planning and Organization
Critical System Skills
Key entry skills
MS Office, Excel
Package flow technologies
Center systems
Dispatch Tools
DPS and Driver Mapping
UPS is an equal opportunity employer - race/color/religion/sex/national origin/veteran/disability
Company Description:
Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

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