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Desktop Field Technician (Ref: 182)

Company Name:
Professional Technology Integration Inc
Please register, log in and apply here: http://www.professionaltechintegration.net/PTICloud9/?option=com_mycareer&job=view&jpid=182&Itemid=508
Position: Desktop Field Technician (Ref: 182)
Location: Hot Springs, AR 71901
Duration: 11 Months 1 Days - Contract
Openings: 1
Description:
The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Northeast Region located in Hot Springs, AR
Travel Required - travel expenses reimbursed.
Valid Driver's License
Current Vehicle Insurance Certificates
Local Candidates: In-person interviews in Little Rock
The Desktop Field Technician position will provide the end users with, desktop, laptop, tablet, and peripheral device support. This position will be based out of the Hot Springs Office and provide end user support in the surrounding area. This job will require travel to field offices. The use of client vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation.
This position will be the "eyes and ears" in the field. Selected candidates must have exceptional customer service skill and be willing to take "ownership" of the business assigned to them.
General Description
Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.
In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.
Qualifications:
PC Imaging
Windows XP/7/8 operating system
Active Directory
Experienced in Microsoft Office Suite
File and Print Management
Cicso Switch set-up and troubleshooting
Remote Access Management (LogMeIn)
Wireless Communications (including wireless device provisioning and data restore)
PC Application support
Must possess strong customer service qualities and the ability to work in a team environment
Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently
Must have strong verbal communication skills
Strong customer service qualities and the ability to work in a team environment
Responsibilities:
Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.
Provide expert level escalation and technical leadership
Support and maintain all customers software and systems, including servers, workstations and software.
Provide support for Microsoft operating systems, especially Windows XP, Windows Vista/7/8, and Windows Server 2003, 2008
User, group, and computer creation and management within a Microsoft Active Directory environment
Provide support on maintaining and configuring Microsoft Active Directory Group Policies to manage desktop client configuration and settings
Performs systems maintenance activities through error reports, user modification requests and system problems.
Provide 24x7x365 on call support
Microsoft SCCM administration and software deployment
Learn and Assist in Management of Cloud Computing Environment (i.e. Office 365 and Google Apps for Government)
Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)
Learn and Support MAC Laptops/PCs (on a limited basis)
Required / Desired Skills
Windows Desktop OS (XP\Windows7) (Required 4 Years)
Active Directory Administration (Required 4 Years)
Desktop\Laptop\Tablet Hardware (Required 4 Years)
CISCO Switches (Required 4 Years)
Group Policy Administration (Highly Desired 2 Years)
Remote Access (LogMeIn) (Highly Desired 2 Years)
Certifications (MS, Cisco, CompTAI) (Required 1 Years)
Please register, log in and apply here: http://www.professionaltechintegration.net/PTICloud9/?option=com_mycareer&job=view&jpid=182&Itemid=508

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